At least 1 year experience in Information Technology field
Responsibilities
Generate performance related report for support staff on daily basis with filing due every week
Actions in-relation to VAT bills including as required creation, and sending
Review any missed chat communication and follow through with the user via email
Review of invoice payment or issues surrounding payment
Take actions on accounts violating ToS (Terms of service) which include suspend, follow-through, and assist in resolving the case
Maintain a list of expiring and expired services – maintain a list and follow-up via email as is required (including 72 hrs termination notice reminder email)
Knowledge of the working for different level of support staff and able to fill in for emergency cases
