Job Details


Job Type

Monitoring & Evaluation

Min Qualification

Master's degree in IT related fields


At least 1 year

Job Specifications

  • Minimum of Master’s degree in IT related fields
  • Desire to work/stay in Nepal
  • Good communication skills with fast typing speed
  • At least 1 year experience in Information Technology field



  • Generate performance related report for support staff on daily basis with filing due every week
  • Actions in-relation to VAT bills including as required creation, and sending
  • Review any missed chat communication and follow through with the user via email
  • Review of invoice payment or issues surrounding payment
  • Take actions on accounts violating ToS (Terms of service) which include suspend, follow-through, and assist in resolving the case
  • Maintain a list of expiring and expired services – maintain a list and follow-up via email as is required (including 72 hrs termination notice reminder email)
  • Knowledge of the working for different level of support staff and able to fill in for emergency cases


Opening for

  • Time Block: 9.30 AM to 5.30 PM